Privacy and disclaimer

Plain language, no legal padding. Last updated 24 October 2026.

The short version

We receive the medical documents you choose to send. We use them to obtain a specialist opinion and a cost estimate for you. We share them with the hospital department handling your case, and with nobody else for marketing. We do not sell data, and this site sets no tracking cookies.

1. Who we are

CareBridge is a coordination service operated from Beijing, China. We are not a hospital, not a clinic and not a medical practice. We do not employ physicians to treat patients abroad and we do not provide medical services of any kind.

2. What we collect

Medical documents you send us — discharge summaries, imaging, pathology, laboratory results, prescriptions and related correspondence.
Contact details you give us — name, phone or messenger handle, email, country, and the language you prefer.
Correspondence — messages exchanged with us about your case.

We do not ask for payment card details, bank passwords or one-time codes, and we do not collect them through this site. This site has no contact forms, no analytics scripts and no advertising trackers.

3. Why we use it

To review your case and answer whether treatment in China is a realistic option.
To translate your records and submit them to a specific hospital department.
To relay the hospital's written opinion and cost estimate back to you.
To communicate with you about logistics if you decide to travel.

4. Who we share it with

Only with the hospital department that is assessing your case, and where necessary with a translation provider working under our instruction. We do not publish case details, photographs or testimonials without your separate written consent, and we do not sell or rent personal data to third parties.

5. How long we keep it

Case files are kept while your enquiry is active and for a reasonable period afterwards, so that a reopened question does not require you to resend everything. You may ask us to delete your file at any time by writing to the contacts on our contact page; we will delete what we hold, except where a hospital record has already been created under your name and is governed by that hospital's own rules.

6. Security and your responsibility

We limit access to case files to the people working on your case. No transmission method is perfectly secure, so please send only what is necessary, and send it only to the contact details listed on this site. If someone claiming to represent us asks for payment credentials or verification codes, treat it as fraud and tell us.

7. Medical disclaimer

Nothing on this site is medical advice. We do not diagnose conditions, recommend or prescribe treatment, interpret imaging, give prognoses, or guarantee any outcome. Any opinion you receive originates from a physician at a hospital and is subject to that physician's own assessment and to the limits of the documents provided.

Decisions about treatment belong to you and your treating physician. Where travel is contraindicated by your doctor, or where your condition is unstable, the correct course is care at the nearest appropriate facility — not international travel.

8. Commercial disclaimer

Our fee covers coordination work: document handling, translation, submission, correspondence and, where agreed, accompaniment. Hospital fees for consultation, examination, treatment and medication are set by the hospital, are quoted to you before payment, and are paid by you to the hospital. We do not accept commission from hospitals for referring patients.

9. Contact

Questions about this page, or a request to delete your data: use the details on the contact page.