What to send, and why it matters

A specialist can only answer against good records. This page lists exactly what moves a case forward — and what quietly wastes weeks.

The core set

Send whatever exists. Missing items are not a reason to wait; they are a reason for us to tell you what to request from your clinic.

Discharge summaries and clinic notesEvery one you have, including older ones. The timeline matters as much as the latest conclusion.
Imaging in original formMRI, CT, PET-CT — the DICOM files on disk or as a download link, not screenshots. This is the single most common gap.
Pathology and biopsy reportsFor any tumour case. If slides exist, the report alone is a good start; the slides themselves may be requested later.
Laboratory resultsBlood work, tumour markers, cultures — with dates. Undated printouts cannot be interpreted.
Current medication listDrug names in Latin script, with doses. Include anything taken regularly, not only the main treatment.
Passport detailsOnly when a hospital record has to be opened. Not needed for the initial review.

The imaging problem

This is where most cases stall, so it is worth two minutes of reading.

What does not work

A photograph of a film on a light box, or a screenshot of a viewer. It shows one slice out of hundreds, at screen resolution. A radiologist cannot judge size, margins or change over time from it — and a surgeon will not operate on it.

What works

The original DICOM folder from the scanner: a disc, a USB drive, or a download link from the imaging centre. Our team will tell you exactly what to ask for at the reception desk, in the local language if needed.

If the imaging centre refuses to hand over the files

Ask for the study on a disc "for a second opinion abroad" — in most countries you are entitled to your own images. If they still refuse, ask them to upload to a cloud link, or to email the export to you. We can draft the request for you.

How to send it

Small files

Reports, photos of printed documents, lab results — WhatsApp or email is fine. Keep the original resolution; do not re-compress.

Large files

DICOM folders and video studies are too big for messengers, and WhatsApp compresses video into something clinically useless. Upload to Google Drive or similar and send us the link with access enabled.

One practical note on privacy

Send only medical documents, and only to the contact details listed on our contact page. We do not ask for payment details, bank passwords or one-time codes — if anyone claiming to be us does, it is not us.